Reviews for Swan Cleaners

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  • Sep 2022

    I brought in a bright yellow skirt from J.Crew for dry cleaning, and when I got it back the color was noticeably faded. The skirt was about four years old and has been dry cleaned multiple times over the years without issue, including at another Swan location. However, the manager of this store took no responsibility for the damage, claiming it was a manufacturer defect that magically show up four years and dozens of dry cleans later. She had the nerve to suggest I take it to J.Crew for a refund. She was rude and refused to even consider the possibility that the issue might be with her location. I recognize that accidents happen, and I wasn't mad at the start. I was able...read full review

  • Aug 2022

    I brought in a bright yellow skirt from J.Crew to be cleaned, and it was returned extremely faded. This skirt is several years old and being one of my favorites has been dry cleaned many times over the years without issue, including at another Swan location. The manager at this location was rude and argumentative and refused to acknowledge that it might even be possible that the color change was their fault. She insisted it was a manufacturer defect that magically appeared after dozens of dry cleanings and they weren't responsible. She even had the nerve to suggest I try to get a refund from J.Crew. I understand that accidents happen, but the rude, dismissive and frankly borderline gas lighting behavior displayed by this store's manager ensured I will never be back.

  • Oct 2018

    I recommend that if you are considering using this business, don't walk away, RUN away. Extremely poor quality of work. The only thing that I have ever found to be worse than their quality, is the way their management views their customers.
    The counter attendants are the only bright spot.
    This is your final warning from me. If you value your garments and your self respect, find another cleaner to do business with.

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From Swan Cleaners

Swan Cleaners was founded in 1935 by Eleanor & Andre Gelpi, parents of Swan’s current president, Paul Gelpi. Swan Cleaners continues to observe the cardinal rule of providing fast, friendly service and high quality at a moderate price. Swan customers know that they can expect quick and courteous service when they bring their clothes to their neighborhood store. Our staff is thoroughly trained, and we treat each garment as if it were our own. Swan Cleaners stores are equipped with all necessary dry cleaning and pressing equipment to provide customers with the finest care available for their clothes. The cleaning and pressing staff is taught the art of fabric care in specialized training courses.

Hours

Monday: 8AM - 6PM
Tuesday: 8AM - 6PM
Wednesday: 8AM - 6PM
Thursday: 8AM - 6PM
Friday: 8AM - 6PM
Saturday: 10AM - 3PM
Sunday: Closed