Recently got all of our windows installed last month (Feb 2024) and we were very pleased! Everyone, including Chad, Sharon, & our installers Joe and Calvin were extremely professional! We knew after a few quotes, Window Universe was the best option- locally owned (HUGE PLUS!) & Chad was not pushy at all. He knew that when we were ready, we would reach out and we did. We are beyond pleased, thank you!
November 2024
Window Universe was the last of 4 companies that gave us estimates to replace the windows and 12-foot patio door in our condo. We’re really glad we didn’t stop at #3 because Window Universe was awesome, start to finish. Lance, our salesperson, was prompt, personable, and efficient. He discussed our needs, measured, and gave us an estimate on the spot – no pressure, no “sign today for a special discount,” just facts and figures. Refreshing! Dustin from WU followed up several times, arranging for an installer to re-measure for 100% accuracy and later scheduled our installation. We were sent weekly e-mails on the status of our order, always progressing... read full review
October 2024
So far so good! We've been enjoying our new windows for 6 months now and no issues. Had 5 quotes and all the guys that came out were full of tactics except for Window Universe. Told them I found them on Reddit lol. Windows were delivered within promised time frame, the sales rep and installers were all professional and cared about their work. A few months later we found a hole on our siding right below one of the new windows, called WU and they came out the week after to fix it. Talk about customer service after the sale! And this review isn't written because they promised to give us any gift bag lol. Highly recommended!
Recently got all of our windows installed last month (Feb 2024) and we were very pleased! Everyone, including Chad, Sharon, & our installers Joe and Calvin were extremely professional! We knew after a few quotes, Window Universe was the best option- locally owned (HUGE PLUS!) & Chad was not pushy at all. He knew that when we were ready, we would reach out and we did. We are beyond pleased, thank you!
Window Universe was the last of 4 companies that gave us estimates to replace the windows and 12-foot patio door in our condo. We’re really glad we didn’t stop at #3 because Window Universe was awesome, start to finish.
Lance, our salesperson, was prompt, personable, and efficient. He discussed our needs, measured, and gave us an estimate on the spot – no pressure, no “sign today for a special discount,” just facts and figures. Refreshing! Dustin from WU followed up several times, arranging for an installer to re-measure for 100% accuracy and later scheduled our installation. We were sent weekly e-mails on the status of our order, always progressing... read full review
So far so good! We've been enjoying our new windows for 6 months now and no issues. Had 5 quotes and all the guys that came out were full of tactics except for Window Universe. Told them I found them on Reddit lol. Windows were delivered within promised time frame, the sales rep and installers were all professional and cared about their work. A few months later we found a hole on our siding right below one of the new windows, called WU and they came out the week after to fix it. Talk about customer service after the sale! And this review isn't written because they promised to give us any gift bag lol. Highly recommended!