I received outstanding service from Jake and Caitlyn at the Fairlawn store. They were very helpful in helping me select stair flooring to match my existing wood flooring. We used LL Flooring installers who were excellent tradesmen. Our finished stairs look terrific, and I could not be more pleased with the product, service, price and overall experience. I highly recommend.
January 2024
I wanted to take a moment to express my gratitude for the exceptional customer service I received during my recent visit to the Fairlawn store.I went to another LL store prior to my visit and unfortunately, the customer service I experienced there was quite disappointing. However, my experience with Kaitlyn at the Fairlawn store was completely different. She not only listened attentively to my concerns, but she also took the necessary steps to ensure that my needs were met to the fullest extent.Kaitlyn went above and beyond by personally ordering the flooring I needed and even checked the color to guarantee it was a perfect match before I arrived at the store to pick... read full review
September 2023
Frank at the Fairlawn store was a huge help. The staff isn't pushy or in a hurry. They are friendly, informed, and relaxed. The experience was great. This place went the extra mile, helping me find other LL locations that had a discontinued product in stock, and we were able to source exactly what we wanted at a great price!
I received outstanding service from Jake and Caitlyn at the Fairlawn store. They were very helpful in helping me select stair flooring to match my existing wood flooring. We used LL Flooring installers who were excellent tradesmen. Our finished stairs look terrific, and I could not be more pleased with the product, service, price and overall experience. I highly recommend.
I wanted to take a moment to express my gratitude for the exceptional customer service I received during my recent visit to the Fairlawn store.I went to another LL store prior to my visit and unfortunately, the customer service I experienced there was quite disappointing. However, my experience with Kaitlyn at the Fairlawn store was completely different. She not only listened attentively to my concerns, but she also took the necessary steps to ensure that my needs were met to the fullest extent.Kaitlyn went above and beyond by personally ordering the flooring I needed and even checked the color to guarantee it was a perfect match before I arrived at the store to pick... read full review
Frank at the Fairlawn store was a huge help. The staff isn't pushy or in a hurry. They are friendly, informed, and relaxed. The experience was great. This place went the extra mile, helping me find other LL locations that had a discontinued product in stock, and we were able to source exactly what we wanted at a great price!