Mercy Health - Fairfield Family Medicine

Sep 2024

I'm a new Patient and feel very good about it so far!The front desk young lady was very kind and helpful.The young man that is the medical assistant was wonderful at putting me at ease..he was also kind and helpful!I wish I remembered both of their names..Dr.Megan Miller was just great!!!Kind,compassionate and put me at ease as well!Thank you everyone!

Jun 2024

I'm not the type to leave Google reviews, but after years of headaches with this staff, something needs to be said. I shouldn't have to call multiple time across multiple days every single month to get my prescription refilled. It is a struggle every single time and it's exhausting to know I will have to continue to do this every single month for as long as I want to continue taking this medication. Here's my most recent experience, as just one example:

Called 9:30am Monday (may 20th) to request the refill. I call the pharmacy automated system a few times throughout the day to see if it's been filled, but they hadn't received anything by end of day.

Called...read full review

Jul 2022

The physicians are wonderful; however, I'm not sure if this falls on Mercy or the practice itself but ever since Mercy took over fairfield medical group they have had horrible communication and improper scheduling. This is the 2nd time I've made a same day sick visit for them to call me a few minutes later to cancel the sick visit and attempt to reschedule it for a different day because symptoms make it a red visit not a regular visit. I feel the staff could use training because when you schedule an appointment you are asked the signs, symptoms, and reasoning for said appointment so how does sick visits get scheduled wrong? It's most definitely a hassle when you change your day around for doctors appointments for them to change it on you last minute. I have filed a complaint with the practice manager as well.