The staff of this location in Fairfield are TOP NOTCH!! Every person we interacted with was kind, professional, understanding and helpful. My mom was transported from a nursing home and is wheelchair confined. She was extremely late to the appointment due to transport driver being late to pick her up. They still worked her in and treated her kindly and professionally without rushing her through the process. Several staff and the Doctor were there past closing time too! Then, the transport driver refused to take her home and left my mom stranded. A few of the staff members stayed and called the transport company on our behalf. I cannot express enough our appreciation... read full review
April 2024
? SERVICE ?☐ Negligent☐ Inadequate☐ Acceptable☐ Exceptional☑ Excellent? CUSTOMER SERVICE ?☐ Rude☐ Dismissive☐ Indifferent☑ Considerate☐ Courteous? ORGANIZATION ?☐ Disorganized☐ Inconsistent☐ Standard☑ Efficient☐ Organized? HYGIENE ?☐ Filthy☐ Dirty☐ Clean☐ Sanitary☑ Immaculate♿ ACCESSIBILITY ♿☐ Impossible☐ Difficult☐ Challenging☐ Convenient☑ Welcoming? VALUE ?☐ Money-milking☐ Expensive☐ Fair☑ Economical☐ BargainDate visited: 03/12/2024I have heard of this place from a coworker who claimed he had visited it frequently. With no reason to doubt him, I scheduled an appointment for a vision check-up and prescription... read full review
June 2023
The doctors are good, but I don’t appreciate having to wait 45-60 minutes every time I have an appointment. They over schedule their appointments, which shows they don’t value their patients time.
The staff of this location in Fairfield are TOP NOTCH!! Every person we interacted with was kind, professional, understanding and helpful. My mom was transported from a nursing home and is wheelchair confined. She was extremely late to the appointment due to transport driver being late to pick her up. They still worked her in and treated her kindly and professionally without rushing her through the process. Several staff and the Doctor were there past closing time too! Then, the transport driver refused to take her home and left my mom stranded. A few of the staff members stayed and called the transport company on our behalf. I cannot express enough our appreciation... read full review
? SERVICE ?☐ Negligent☐ Inadequate☐ Acceptable☐ Exceptional☑ Excellent? CUSTOMER SERVICE ?☐ Rude☐ Dismissive☐ Indifferent☑ Considerate☐ Courteous? ORGANIZATION ?☐ Disorganized☐ Inconsistent☐ Standard☑ Efficient☐ Organized? HYGIENE ?☐ Filthy☐ Dirty☐ Clean☐ Sanitary☑ Immaculate♿ ACCESSIBILITY ♿☐ Impossible☐ Difficult☐ Challenging☐ Convenient☑ Welcoming? VALUE ?☐ Money-milking☐ Expensive☐ Fair☑ Economical☐ BargainDate visited: 03/12/2024I have heard of this place from a coworker who claimed he had visited it frequently. With no reason to doubt him, I scheduled an appointment for a vision check-up and prescription... read full review
The doctors are good, but I don’t appreciate having to wait 45-60 minutes every time I have an appointment. They over schedule their appointments, which shows they don’t value their patients time.