The Lennox heat pump system we used for 34 years was not broken but was ready to be replaced. We chose Wm Brockman and Sons because they were very responsive to our requests, very clear and open about the warranty, the pricing, the IRS tax credit eligibility, and the future of refrigerants that are being used in heat pumps. No other company that we invited to give us estimates came close to giving us all the facts.
Their proposal was the most economical and included simple basic equipment which is what we wanted. It was similar to the units we used for the past 34 years, only updated to be more efficient and quiet. They were the only company that... read full review
August 2024
Air coming out of AC unit was not cold. Called Dave tech. With Brockman &Sons on Sunday and one later problem fixed (blowen fuse). Dave has exceptional customer service and technical troubleshooting skills .
August 2024
Would give more stars if possible! When our a/c went out on a Friday night we were out of luck finding the part we needed right away. Amazon wouldn’t even deliver for a week. Monday morning I called probably 20 places looking for what I needed and no one had it until I called Brockman. I gave him the part number and he didn’t have but said he would do some research and call me back. Within 30 minutes he called back and got some more information from me- come to find he called the manufacturer and found out there is a new part number and he was able to get it for me within two hours! When I picked up he was very friendly and patient making sure we had everything we... read full review
The Lennox heat pump system we used for 34 years was not broken but was ready to be replaced. We chose Wm Brockman and Sons because they were very responsive to our requests, very clear and open about the warranty, the pricing, the IRS tax credit eligibility, and the future of refrigerants that are being used in heat pumps. No other company that we invited to give us estimates came close to giving us all the facts.
Their proposal was the most economical and included simple basic equipment which is what we wanted. It was similar to the units we used for the past 34 years, only updated to be more efficient and quiet. They were the only company that... read full review
Air coming out of AC unit was not cold. Called Dave tech. With Brockman &Sons on Sunday and one later problem fixed (blowen fuse). Dave has exceptional customer service and technical troubleshooting skills .
Would give more stars if possible! When our a/c went out on a Friday night we were out of luck finding the part we needed right away. Amazon wouldn’t even deliver for a week. Monday morning I called probably 20 places looking for what I needed and no one had it until I called Brockman. I gave him the part number and he didn’t have but said he would do some research and call me back. Within 30 minutes he called back and got some more information from me- come to find he called the manufacturer and found out there is a new part number and he was able to get it for me within two hours! When I picked up he was very friendly and patient making sure we had everything we... read full review