About McSwain Carpets & Floors
McSwain Carpets & Floors offers excellent customer service and product knowledge, with honest and sincere explanations of products' benefits and potential weaknesses. Their skilled workmen provide perfect installation, and their partnership with Costco provides a seamless and profitable experience for customers. Customers praise the helpful and knowledgeable salespeople, who are not pushy and provide all the time needed to make a big decision. The installation process is described as excellent and professional. Customers express satisfaction with their new flooring and the overall experience of working with McSwain Carpets & Floors.
We recently worked with Mark for our carpet purchase, and he made the entire sales process extremely easy, carefully going over all of our options. The pricing was competitive, but what truly sets McSwain apart is their consistent quality. We first used them in 2018 at our previous home (and the installation was just as great as the sales experience!). We just used them again in our new home, and the installers were excellent! The Justin and Eric duo did the install—they were efficient, professional, and clearly know their carpet. Next time we need flooring, we'll be going straight back to McSwain!
Great and prompt service from beginning to the end! I deducted one star because I had remanents in all bathrooms and the hallway. No big deal but wish there're all moved to garage. Otherwise, I LOVE the carpet and love how it feels between my toes. Just so happy when I walk on it! Also, so glad Mark made great recommendations with steps, they're conformed to the steps and made them look more stylish. Thank you McSwain and Mark!
Had both carpet and LVP installed. Mark was extremely knowledgeable and helpful with all the details, both with the flooring and the logistics. The installers were efficient and detail oriented. Very pleased with the results!