About Stevenson Service Experts
Stevenson Service Experts provides top-notch service with their professional and informative technicians. They go above and beyond to address customers' concerns, making them feel confident and valued. The team is friendly, kind, and efficient, providing excellent customer service. They take the time to understand customers' needs, offer honest advice, and share their knowledge to educate customers about their systems. Stevenson Service Experts has earned high praise and recommendations from their satisfied customers. The technicians, including Robert Roquemore, Chris Merz, Shawn Chaute, and Dylan, have been praised for their professionalism, thoroughness, and understanding. They complete the work efficiently, even in tight spaces, and provide detailed explanations to customers. The company's service has been appreciated, although some customers have experienced inconveniences with rescheduling appointments.
I had a tankless unit installed two years ago. A part in the unit became defective, and my hot water stopped working. After evaluation, Stevenson replaced my unit the next day. My service guy, Stan, was very professional and provided me with a great deal of knowledge about the unit. He was very efficient and did a great job. Thanks Stan for getting my family taken care of in a timely manner.
Michael Mullins, the technician, called and gave me a 50-minute warning for an HVAC maintenance visit. He showed up on time, got right to work and when finished, explained everything he had done thoroughly. Also asked me if there was anything else he could do. He was courteous throughout the visit. I couldn't have asked for anything more.
I asked to have my furnace filter replaced. The technician, Kenneth Wooten went above and beyond. He did a furnace inspection and a/c inspection. He removed the cover on a/c unit and cleaned inside! Very thorough and polite!