Although my family has not experienced the billing and aftermath that could cause this review to change (per the other reviews), I'm here to comment on my mother's treatment. My mom went in for a some basic concerning ailments (dizziness, nausea). The staff at Mt. Carmel East reviewed her information and performed a variety of tests. They concluded that she needed to be seen by the cardiac unit. In an effort to protect her privacy, I will just say they were thorough, kind, funny and every single person from specialists, PT, OT and especially the nurses treated her with dignity, kindness and compassion. She had a follow up appointment with Ortho for a different... read full review
March 2024
Mount Carmel East is not a quality care hospital. Most specifically what brings them down are the nurses. They are negligent toward patients. A good example would be to ignore someone while having a 2 hour anxiety attack. They do not reach out to help by the doctors for guidance on how to address patient needs. Also, Mount Carmel East tries to hold patients for days without tests. When a patient states they will leave Against Medical Advice (AMA) magically the tests can be performed the same day. I would say this is a way to increase the amount they can bill for. Mount Carmel hospital system is a horrible place to try and receive medical help.
March 2024
The doctors may be terrific. I wouldn't know. Their incompetent staff rescheduled me four times, changing the dates over the period of two and a half months (once calling twice in the same day to tell me they'd screwed up *again*). All this for a simple cardiology exam. I'm looking elsewhere as I do not trust them to manage my file on ANY level.
Although my family has not experienced the billing and aftermath that could cause this review to change (per the other reviews), I'm here to comment on my mother's treatment. My mom went in for a some basic concerning ailments (dizziness, nausea). The staff at Mt. Carmel East reviewed her information and performed a variety of tests. They concluded that she needed to be seen by the cardiac unit. In an effort to protect her privacy, I will just say they were thorough, kind, funny and every single person from specialists, PT, OT and especially the nurses treated her with dignity, kindness and compassion. She had a follow up appointment with Ortho for a different... read full review
Mount Carmel East is not a quality care hospital. Most specifically what brings them down are the nurses. They are negligent toward patients. A good example would be to ignore someone while having a 2 hour anxiety attack. They do not reach out to help by the doctors for guidance on how to address patient needs. Also, Mount Carmel East tries to hold patients for days without tests. When a patient states they will leave Against Medical Advice (AMA) magically the tests can be performed the same day. I would say this is a way to increase the amount they can bill for. Mount Carmel hospital system is a horrible place to try and receive medical help.
The doctors may be terrific. I wouldn't know. Their incompetent staff rescheduled me four times, changing the dates over the period of two and a half months (once calling twice in the same day to tell me they'd screwed up *again*). All this for a simple cardiology exam. I'm looking elsewhere as I do not trust them to manage my file on ANY level.