Mount Carmel Imaging Center East

Aug 2024

Although my family has not experienced the billing and aftermath that could cause this review to change (per the other reviews), I'm here to comment on my mother's treatment. My mom went in for a some basic concerning ailments (dizziness, nausea). The staff at Mt. Carmel East reviewed her information and performed a variety of tests. They concluded that she needed to be seen by the cardiac unit. In an effort to protect her privacy, I will just say they were thorough, kind, funny and every single person from specialists, PT, OT and especially the nurses treated her with dignity, kindness and compassion. She had a follow up appointment with Ortho for a different reason and needed surgery. The surgery itself went flawless. Being an older person, she presented concerns post-op. They did not kick her out on the street to free up a bed and kept her until all concerns were addressed and she was cleared. Furthermore, what made her the most emotional, is she needed to be in the ICU for a few days. The staff protected her from the severe trauma cases that were going on around her and she knew it. She is forever grateful and so are we, her family. Healthcare workers are overworked, understaffed and often abused by patients who do not feel well. They deserve the compassion that they give out to others. I've never been to a hospital in which you did not have to wait long hours, that comes with the territory while they prioritize the life or death cases being presented to them and how many. I would recommend that we all think of this when considering complaining about wait times.

Mar 2024

Mount Carmel East is not a quality care hospital. Most specifically what brings them down are the nurses. They are negligent toward patients. A good example would be to ignore someone while having a 2 hour anxiety attack. They do not reach out to help by the doctors for guidance on how to address patient needs. Also, Mount Carmel East tries to hold patients for days without tests. When a patient states they will leave Against Medical Advice (AMA) magically the tests can be performed the same day. I would say this is a way to increase the amount they can bill for. Mount Carmel hospital system is a horrible place to try and receive medical help.

Mar 2024

The doctors may be terrific. I wouldn't know. Their incompetent staff rescheduled me four times, changing the dates over the period of two and a half months (once calling twice in the same day to tell me they'd screwed up *again*). All this for a simple cardiology exam. I'm looking elsewhere as I do not trust them to manage my file on ANY level.