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Reviews for JAN-PRO Cleaning & Disinfecting in Greater Cleveland, Akron, and Toledo
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JAN-PRO Cleaning & Disinfecting in Greater Cleveland, Akron, and Toledo
25906 Emery Rd, Cleveland
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When I got to Cleveland we had a warehouse and a small office hooked to it to get ready for a potential renter, and it was a mess! Then we ended up with 2 more to get done in just a couple of days. Having dealt with other Jan-Pro locations, I called them to see what they could do for me. A guy named Chris came out and took a look at the first picture me almost immediately, then he had a guy named Steve meet us at the other ones, and I'll be damned if they didn't get all of them done in the shirt anoint of time we had to get things set and ready. Jan-Pro comes to the rescue again!! No matter your cleaning needs, these folks can handle it!
I love the communication and how the supervisor comes out on a regular basis to make sure things are going as planned. I am kept in the loop on items and I love it. Their cleaning supplies are great. They use certain cleaning agents and tools for specific locations (cafe, bathroom, etc.) and they keep our maintenance closets orderly. Their staff is awesome! Again communication is key and they do so well. Their staff are dressed professionally and are always positive when I see them or talk to them. They ask questions if they are not sure how we would like things done or if they feel they could make things better. Our office is very happy :)
If anyone has something bad to say about this company it's because they have a poor work ethic or lack common sense. Everything is throughly explained during your 5 module training, instead of throwing the franchisee to the wolves Janpro gives you mock training in a facility with experienced owners. Terrell is a straight forward guy him and his wife know what there talking about. It's sad that the guy who ranked them one star did so w/o giving a reason why he felt Janpro was a poor fit.