This actually used to be a decent place to go! No hassle, very straightforward process. Now it’s literally horrible. Every single time I call, I never get a human on the phone, ever. The only time I’ve actually spoken with anyone there is when they call ME. I liked Dr. H, Makayla and Ayrriel but those are the only people I’ve encountered that seem to know what they are doing and want to genuinely help. This place is a joke! The only way you can conduct business with them is if you physically go to the office and I wouldn’t deal with them any longer except that they have my prescription that I need so I need to get that before I can go somewhere... read full review
February 2024
You can never ever ever get thru to anyone there on the phone ! Especially when it has something to do with ur eye glasses. So now I have to drive up there just to hope I get the help i need. The people are nice but literally those phones need to be off silent and answer or at at least check voice-mail
November 2023
I love Dr Lien Nguyen. She is really great. I'm receiving emails to schedule an appointment but when I look at the website to schedule she isn't listed as a Dr. The website is cumbersome to use to schedule an appointment and when you call to schedule no one picks up and no one will return your phone calls. I've been using this office for years.. I'm really disappointed that I am going to have to look for a new eye doctor simply over scheduling.
This actually used to be a decent place to go! No hassle, very straightforward process.
Now it’s literally horrible. Every single time I call, I never get a human on the phone, ever. The only time I’ve actually spoken with anyone there is when they call ME. I liked Dr. H, Makayla and Ayrriel but those are the only people I’ve encountered that seem to know what they are doing and want to genuinely help. This place is a joke!
The only way you can conduct business with them is if you physically go to the office and I wouldn’t deal with them any longer except that they have my prescription that I need so I need to get that before I can go somewhere... read full review
You can never ever ever get thru to anyone there on the phone ! Especially when it has something to do with ur eye glasses. So now I have to drive up there just to hope I get the help i need. The people are nice but literally those phones need to be off silent and answer or at at least check voice-mail
I love Dr Lien Nguyen. She is really great. I'm receiving emails to schedule an appointment but when I look at the website to schedule she isn't listed as a Dr. The website is cumbersome to use to schedule an appointment and when you call to schedule no one picks up and no one will return your phone calls. I've been using this office for years.. I'm really disappointed that I am going to have to look for a new eye doctor simply over scheduling.