Mercy Health - Anderson Clinic

Mar 2024

ER visit by ambulance. Fractured disk in lower back. I was "cared for" by an LPN (Patti) at Mercy Anderson (I was unaware that LPN's were still used in hospital ERs) I saw a Nurse Practitioner but no doctor or RN at the ER. I was in severe pain and had trouble walking. The LPN in her report indicated that I was sitting with my "legs crossed " (as if I really wasn't in pain) and she "reported her observation to the Nurse Practitioner ". She also wrote that I refused to stop texting to allow the I.V. drain which was absolutely untrue. She was unable to get an I.V. In my arm after 3 or 4 tries and was verbally frustrated and irritated stating "I give up, someone else can do it!" A RN came in and did it first try. Her demeanor was poor during the entire visit. I was admitted and spent 3 days there. A CT scan and x rays clearly showed a seriously damaged disk that according to my neurosurgeon was clearly very painful (despite the LPNs opinion that I wasn't in pain). The ER experience was poor due to the LPN and a dirty room and blanket however the Nurse Practitioner was very nice. The ER appeared to be quite understaffed. Later when I was admitted and moved to my own room the doctors and RN's on the 3rd floor were all very nice and thorough.

May 2023

I went into Anderson Mercy ER feeling very ill. I waited less than 10 minutes in the ER waiting room before I saw the first nurse. Throughout my stay, I saw several medical personnel who were all very pleasant & attentive to my needs.