Fifth Third Private Bank - Jamie Polan

Nov 2024

I'm trying to process a home equity loan and after a few days and seven messages, the loan specialist Tiffany Martin has never replied to one single email or voicemail to confirm that she received the documents necessary to move forward with my loan. There is a time situation as we're coming up on a three day weekend and if documents are missing I'd like to know. My specialist in Florida is Tess Tancau and she is amazing. However, she is on vacation. I thought that all of the specialists would be as good as her. I was wrong.

Aug 2021

These guys are awesome. The negative comments are from uptight people. I've never had a problem with the people here or the atm machine. I've been with them for about two years now.

Oct 2019

These folks have a terrible system in place. Their policies and procedures are terrible for their customers, they do not have enough folks for their call centers, if the call volume is always at a 45 minute wait, it isn't "higher than usual call volume", its normal call volume. Do not bank with these guys unless you have literally no other choices.