Let me start by saying that we have the utmost respect for Dr. Bierly, who has always been professional and excellent in his care. However, we cannot recommend the office due to the experience we had with the receptionist. While she greets you with a smile, her attitude was dismissive, and she lacked the patience to address any concerns or questions we had.
February 2024
Friendly front desk the eye docter him self doesn't like giving a middle to the frames it's either way to low for me to too blurry and he gets mad when he has to keep going back and forth on the lens
January 2024
We had an appointment for 2 adults and 2 children on 12/28/23. We also brought our 2 year old who terrorized their waiting room. Sarah and Lisa behind the desk were incredibly polite and helpful. Staff was super efficient getting us back there and our prescriptions, and helping pick out the frames. Glasses came in less than a week. Couldn't ask for a better experience. Find it hard to believe the same staff is responsible for all these negative reviews when our 2 year old was causing all kinds of chaos in there waiting room they remained overly kind and helpful.
Let me start by saying that we have the utmost respect for Dr. Bierly, who has always been professional and excellent in his care. However, we cannot recommend the office due to the experience we had with the receptionist. While she greets you with a smile, her attitude was dismissive, and she lacked the patience to address any concerns or questions we had.
Friendly front desk the eye docter him self doesn't like giving a middle to the frames it's either way to low for me to too blurry and he gets mad when he has to keep going back and forth on the lens
We had an appointment for 2 adults and 2 children on 12/28/23. We also brought our 2 year old who terrorized their waiting room. Sarah and Lisa behind the desk were incredibly polite and helpful. Staff was super efficient getting us back there and our prescriptions, and helping pick out the frames. Glasses came in less than a week. Couldn't ask for a better experience. Find it hard to believe the same staff is responsible for all these negative reviews when our 2 year old was causing all kinds of chaos in there waiting room they remained overly kind and helpful.