JCPenney Optical

Aug 2024

I bought a new pair of glasses in November of 2023 and the frames broke so I returned to the store and they reordered a new pair and it took a few weeks to come in and then I only had that frame for about 2 weeks and they broke and I have been waiting 6 weeks for the new pair and they do not have an answer on what they are going to do and when I leave a message no one calls me back

Jan 2022

I was in the Canton area over vacation and I stopped in Penny's and my glasses were filthy from road travel and the lady Justine I believe cleaned them and fixed a hinge and never charged me a dime! Awesome place with great people!

Feb 2021

I had an appointment at 1:30, got there ten minutes early. There was a woman in line so we waited behind her. She was asked multiple times if she had an appointment, she didn't. At 2:15 she was helped, we were still in line. They asked what we needed, I said I had an appointment at 1:30 for an eye exam. They replied it's 2:20, I said yeah I know I've been waiting here for over 45 minutes. They said sorry the doctor went on lunch. No solution, we just had to leave. I also have a broken foot so this is beyond an incovenience for is. Beyond livid with the treatment and problem solving here. Don't know how they were able to ignore myself, and my boyfriend who was contiously...read full review