About Joyce Windows, Sunrooms & Baths - Cleveland
Joyce Windows, Sunrooms & Baths - Cleveland is a trusted and experienced home improvement company that has been serving customers since 1955. They offer a range of products and services, including windows, patio doors, sunrooms, baths, and more. Their commitment to excellent service and workmanship is evident in every interaction, from the ordering process to the installation. Customers can expect timely updates throughout the process and a focus on meeting their specific needs. With a team of knowledgeable and friendly professionals, including Service Tech Manager Jerry and installers like Devon, Tim, Jared Johnson, Tom, and others, Joyce Windows, Sunrooms & Baths - Cleveland is dedicated to providing exceptional results and exceeding customer expectations. Recent reviews highlight the company's professionalism and dedication, with some customers praising the work on bay windows, sunrooms, and baths. Despite occasional delays and challenges, the company’s team, especially installers like Vernon Parker, has delivered beautiful, flawless results, such as custom-designed metal trim that seamlessly blends with existing window trim. Overall, Joyce Windows, Sunrooms & Baths continues to be a reliable choice for home improvements in the Cleveland area.
I have positives and negatives, so please read the entire thing. The reason for a 4-star rating is at the end of this review! Otherwise, it would not have been more than 2-stars! My dining room bay window was badly damaged by the hail storm back in May 2024. I contacted Joyce Factory Direct and they replaced the window months ago. The salesman, Mason, was polite and knowledgeable. I hired Joyce Factory Direct. Much of the work was covered by my homeowner's insurance. The crew was professional and the installers were pleasant to work with. I provided bottles of water. They ran into a problem in my sideyard (of which I was unaware). I live in a rural country area and there are a lot of wild animals out here. Deer, possums, raccoons and bears left fleas in the side yard. These poor guys were covered. I provided flea spray. They were very nice about the whole ordeal. I ordered a large bay window and a smaller window. The small window was perfectly installed and finished. The bay window looked amazing...on the EXTERIOR of the house. When the crew was ready to leave I asked when the interior trim would be finished. I was told that was my responsibility! WHAT? I paid over $5,000.00 for that bay window! Seriously? Well, it's been several months (this was done before the storm that damaged so much of Asheville, NC). I called several times and finally got them to send someone back out to finish the interior trim (because I threatened to report them to the BBB). The workman who did the job, VERNON PARKER, was TERRIFIC! He said it is company "policy" that the installers themselves determine if they will do the interior trim. He disagreed with said policy! Putting up wood or PVC trim would have been a nightmare. Instead, this guy planned and designed metal trim and molded it to my bay window. It looks FANTASTIC and blends perfectly with the existing window trim. I cannot even see any seams, it is flawless! So, in the end, they did a great job, but it took me months, and aggravation, to accomplish. BE FOREWARNED!
We had Joyce back to do a second project since we were so pleased with the sunroom they did for us. This time we had our 20 year old bath shower combo replaced with a beautiful shower. From the salesman, Rick Guido to the installers, Jared Johnson and Tom we were so pleased with our experience. Jared and Tom really knew what they were doing. They answered our questions and provided thoughts on best practices for shelf and grab bar placement. Their work was exceptional.
From start to finish, we were very pleased with Joyce Factory Direct. The saleswoman was courteous and answered all our questions completely. The team lead, Kamel S. Hanna, arrived with his assistant, Anthony, on time. They covered the floors and were careful not to damage the walls when they removed our existing walk-in tub. The finished product, a new walk-in shower, was completed in a day and a half. They cleaned up everything. Kamel installed the shower and put the finishing touches on it, as though it were for his own home. Kamel and Anthony were polite, professional, and easy to work with, answering all our questions throughout the entire process. We highly...read full review