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Reviews for Westmed Medical Group | Yonkers - Ridge Hill
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Westmed Medical Group | Yonkers - Ridge Hill
73 Market Street, Yonkers
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I have been a patient for over a decade and the actual care is incredible. The staff and doctors really care about their patients. However, over the past couple of years, the customer service part has really become very frustrating. The inability to get in touch with the doctor’s office directly and constantly dealing with a customer service center elsewhere in the country or elsewhere in the world to get messages delivered creates a lot of unnecessary delays and miscommunication. Once Westmed merged with Summit health, the service part of their business has greatly diminished. Profits over patients.
I've been to this location 3 times. I'm always in and out within an hour. The staff are communicative and professional. I see Nurse Practitioner Michele Tyler and she's hands down the best medical professional I've ever encountered. I usually get a phone call the same day for my results. Today's appointment, the gentleman handling patients for imaging and ultrasounds was proactive in calling patients and rescheduling appointments due to a call out. The staff here cares. I'm sure the acquisition of Westmed by Summit Health has led to changes in patient care; however, this patient always has a truly positive experience. Thanks Westmed team!
The service was great and friendly-they give you a call when you are ready and the doctor has a good bedside manner, is patient and she got me what I needed right away, plus I feel she went above and beyond to light speed my medication to the pharmacy as it was closing. Overall good experience!