I understand that it’s a city service. However, their attitudes could be a lot better. They’re just not sensitive people.. they behave very much transactional and not sympathetic nor trying to make you feel comfortable throughout the process. However, on the plus side the ashes and death certificates arrived in a promptly manner.. which was nice.. at least they kept their word which is respectable… I just wanted to leave an honest review with hopes that this changes their attitude.. that no matter if whether a family is using the lower cost city services or their personal funeral services that they will treat the family equally with dignity and respect. Personally,... read full review
March 2023
We opted for direct cremation with City. Nice enough folks, but too many errors, including giving us an INCORRECT time for the viewing at the crematorium. So we traveled to the place, then were turned away and had to return another day. There were several stumbles like that, reflecting carelessness and lack of detail-minded
June 2022
Amazing service. They were forthright, honest, and drama free. I dealt with a couple of other services & they tried to take advantage of me during a time of mourning, NOT City funeral service. They were honest, kind, caring & compassionate. They didn't play any games or have any secretive or hidden costs pop up. Service with Integrity & compassion. Quick, dependable, & honest. Thank you for making a tough time a little easier.
I understand that it’s a city service. However, their attitudes could be a lot better. They’re just not sensitive people.. they behave very much transactional and not sympathetic nor trying to make you feel comfortable throughout the process. However, on the plus side the ashes and death certificates arrived in a promptly manner.. which was nice.. at least they kept their word which is respectable… I just wanted to leave an honest review with hopes that this changes their attitude.. that no matter if whether a family is using the lower cost city services or their personal funeral services that they will treat the family equally with dignity and respect. Personally,... read full review
We opted for direct cremation with City. Nice enough folks, but too many errors, including giving us an INCORRECT time for the viewing at the crematorium. So we traveled to the place, then were turned away and had to return another day. There were several stumbles like that, reflecting carelessness and lack of detail-minded
Amazing service. They were forthright, honest, and drama free. I dealt with a couple of other services & they tried to take advantage of me during a time of mourning, NOT City funeral service. They were honest, kind, caring & compassionate. They didn't play any games or have any secretive or hidden costs pop up. Service with Integrity & compassion. Quick, dependable, & honest. Thank you for making a tough time a little easier.