I called Heckeroth some time ago when my whole system clogged up. The guy came and removed my toilet. He snaked it out and put the toilet back. Then proceeded to charge me a ridiculous fortune for the service. I later asked a plumber what the job should have cost and he laughed when I told him what my Heckeroth bill was. I would be remiss if I didn't mention that as the guy worked, he would occasionally spit tobacco juice into my toilet. So lovely! I'd rather go pee in the yard than call Heckeroth again.
Aug 2022
Recently we made the decision to switch to a heat pump system after seeing the ever continuing price increases for natural gas (the heating furnace runs on natural gas).After researching various companies we decided on Heckenroth/JSP (the 2 companies recently combined). From the very beginning, Heckenroth took the time to explain the various systems without pushing us to one particular one. We were very impressed that they took the time to answer all of our questions & concerns.The installers were extremely courteous & respectful of our home. They went out of their way to make sure things were properly covered & protected from debris & cleaned up everything each day including...read full review
Apr 2022
Herkeroth did a great job installing a tankless water heater. BUT unfortunately they mislead me with the financing plan and we were hit with a surprise interest fee of $2103.83I called customer service who quickly blamed the bank and then blamed me. They could have taken professional tone or been adults about the miscommunication, instead they were nasty and obnoxious.
I called Heckeroth some time ago when my whole system clogged up. The guy came and removed my toilet. He snaked it out and put the toilet back. Then proceeded to charge me a ridiculous fortune for the service. I later asked a plumber what the job should have cost and he laughed when I told him what my Heckeroth bill was. I would be remiss if I didn't mention that as the guy worked, he would occasionally spit tobacco juice into my toilet. So lovely! I'd rather go pee in the yard than call Heckeroth again.
Recently we made the decision to switch to a heat pump system after seeing the ever continuing price increases for natural gas (the heating furnace runs on natural gas).After researching various companies we decided on Heckenroth/JSP (the 2 companies recently combined). From the very beginning, Heckenroth took the time to explain the various systems without pushing us to one particular one. We were very impressed that they took the time to answer all of our questions & concerns.The installers were extremely courteous & respectful of our home. They went out of their way to make sure things were properly covered & protected from debris & cleaned up everything each day including...read full review
Herkeroth did a great job installing a tankless water heater. BUT unfortunately they mislead me with the financing plan and we were hit with a surprise interest fee of $2103.83I called customer service who quickly blamed the bank and then blamed me. They could have taken professional tone or been adults about the miscommunication, instead they were nasty and obnoxious.