Lincoln White Plains Service Center

Sep 2024

Overall worst dealership I've ever dealt with from sales to service. Unfortunate since I liked the car. Hopefully Jaguar doesn't go out of business. Final straw was charging me $14.60 for a gallon of gas for a loaner ! They do have a couple of nice people in service.

Oct 2023

I had a cash offer ready they accepted i let them know i work so i only have 2 days where i can come in late to work and come in to do paperwork and get the deal going so i told them to get everything ready so when i come in we can start, both times when i came in nothing was done and they just started in everything so now i missed 2 days of work/pay because they are disorganized and make promises they cannot keep. if you come to this dealership make sure you have extra time and nothing to do and be prepared to wait a long time. and the most embarrassing thing is the employee after the deal was done was telling me how much he hates the dealership as well how unprofessional..

Sep 2023

Land Rover/Jaguar White Plains. Worst experience of any car dealer or service ever! Do NOT lease or work with this dealer. I leased a 2021 Land Rover Discovery Sport from them and it has been in the shop time and time again for electronic issues and computer glitches. Each time I bring the car in it is at the dealer for WEEKS on end. They dont' update you on the status of the car and dont even give you a loaner until a week in. They tell you that updates are being made on the car and that things are being done to the car- which are never actually done. I even got my car back with a used banana peel in it after 3 weeks! Only a few days after getting the car back- it had similar issues again with the computer lights coming on and saying I needed updates- despite the fact that DAVID (the worst service manager of all times) told me this had been done. I just want to bring the car back early and terminate my lease. However, Landrover wont allow this. The value of my car is so depreciated that no one wants the car and they wont take it back early. Auto Nation refuses to work with me. The dealer refuses to work with me. So despite the safety concerns the very high payments I am making for a car that is constantly in the shop- I have to CONTINUE to pay for the car I am returning for a whole additional year. STAY CLEAR of this dealer. They afford you no concessions and do not work with you at all. They lie about what is being done to you car and have the worst customer service of any car I have ever owned. BE WARNED!Ladn