The guys showed up at 0830 am to install a heat pump did a nice job explained everything to me and as I'm not a computer person left me all paper directions and a.c. is working as it is supposed to since install heat is terrible a.c. was great, summer of 2024 a.c. does not work runs 1hour off 8 minutes runs 32 minutes off 12 on 48 minutes they are changing thermostat. Now heat is on at 80° no a.c. at all they come back reads directions on thermostat, they call bosch and he set it up wrong when he left it was working but it was 64° outside so once it gets back up to 80° we will see if the thermostat was the problem or it is something else.
July 2024
The company was prompt and professional, from the quote through the installation. Any questions I had were fully answered. Very happy with the final product, and expect to use City Suburban for annual maintenance for years to come.
July 2024
We were having a roof put on in 90+ degree weather and an incident caused AC to stop working. We called City Suburban and they were at our place in less than a half hour. John was the technician that was sent. He was stellar!!! Knew what had happened and resolved it in about 15 minutes. Knowledgeable, friendly and professional! We recently switched to City Suburban after using another local well known company and we are glad we did!! Highly recommend them. Thanks Pat in the office for her quick help and John for getting here so quickly!!!
The guys showed up at 0830 am to install a heat pump did a nice job explained everything to me and as I'm not a computer person left me all paper directions and a.c. is working as it is supposed to since install heat is terrible a.c. was great, summer of 2024 a.c. does not work runs 1hour off 8 minutes runs 32 minutes off 12 on 48 minutes they are changing thermostat. Now heat is on at 80° no a.c. at all they come back reads directions on thermostat, they call bosch and he set it up wrong when he left it was working but it was 64° outside so once it gets back up to 80° we will see if the thermostat was the problem or it is something else.
The company was prompt and professional, from the quote through the installation.
Any questions I had were fully answered.
Very happy with the final product, and expect to use City Suburban for annual maintenance for years to come.
We were having a roof put on in 90+ degree weather and an incident caused AC to stop working. We called City Suburban and they were at our place in less than a half hour. John was the technician that was sent. He was stellar!!! Knew what had happened and resolved it in about 15 minutes. Knowledgeable, friendly and professional! We recently switched to City Suburban after using another local well known company and we are glad we did!! Highly recommend them. Thanks Pat in the office for her quick help and John for getting here so quickly!!!