Alfa Romeo of Westbury Service & Parts Center

At Alfa Romeo of Westbury Service & Parts Center, located in Long Island, NY, customers can expect top-notch service for their luxury Alfa Romeo models. The center provides necessary maintenance and performance upgrades, with convenient online scheduling tools for ease of use. Customers can also order parts online and have access to a knowledgeable team ready to assist with any inquiries. One satisfied customer recently visited for an oil change and praised the staff for their kindness and helpfulness. They were particularly impressed with the communication throughout the servicing process, as the team sent messages and videos to keep them informed. Repeat customers have commended the service department, highlighting positive experiences with specific individuals such as Nick, Miranda, and Chris. These team members are noted for their consistent readiness to assist and pleasant demeanor. Chris, in particular, was recognized for ensuring a recent service appointment was completed promptly, allowing the customer to have their vehicle back within a day, despite dropping it off late in the evening. While the customer service experience is generally praised, some customers have suggested improvements. Specifically, providing service loaners to loyal customers paying through the manufacturer or extended warranty could enhance the overall experience. The team at Alfa Romeo of Westbury Service & Parts Center has been recognized for going above and beyond in their service. One instance involved repairing a sunroof issue on a Guilia just outside of its manufacturer warranty, saving the customer both time and money. The team's knowledge and ability to address the problem without replacing the entire assembly were highly appreciated. In summary, Alfa Romeo of Westbury Service & Parts Center offers exceptional service, knowledgeable staff, and a commitment to customer satisfaction. Although there is room for improvement in certain areas, the overall experience is positive, with customers expressing gratitude for the team's dedication to their vehicles' performance and maintenance needs.