When I got home from work my furnace was not working. I called Reinhardt. Within five minutes I got a call back from the technician, Austin, he said he was in Otego and would be at my house in 15 minutes. He showed up and went the extra mile taking care of my furnace. Austin was very thorough and did an excellent job. I now have heat. Thank you Austin!
October 2023
REINHARDT FUEL*****Excellent consistent service for many years.Auto delivery works as it should.Service call was prompt and efficient.ALL customer service agents have been great, they listen and do what they say they are going to do promptly.?Particular kudos to Helen who I have dealt with most. Very professional, efficient and does what she says she is going to do promptly.?????Kudos to MANAGEMENT for hiring, training and RETAINING all the quality people that I have dealt with.?Despite COVID and All other excuses for not getting enough people who want to work, there are STILL a lot of QUALITY people out there in EVERY CATEGORY, and GOOD people management will get their... read full review
October 2022
We will always be loyal customers of Reinhardt as they have been a loyal heating company to us. We have lived in two different locations over the last 4 years and have always used Reinhardt for all our heating needs. Recently we ran into an emergency situation and needed our furnace to be repaired. Reinhardt came out the same day we called and didn’t leave until they left our house with the heat working. We are forever grateful and cannot thank Reinhardt enough for providing the best service!
When I got home from work my furnace was not working. I called Reinhardt. Within five minutes I got a call back from the technician, Austin, he said he was in Otego and would be at my house in 15 minutes. He showed up and went the extra mile taking care of my furnace. Austin was very thorough and did an excellent job. I now have heat. Thank you Austin!
REINHARDT FUEL*****Excellent consistent service for many years.Auto delivery works as it should.Service call was prompt and efficient.ALL customer service agents have been great, they listen and do what they say they are going to do promptly.?Particular kudos to Helen who I have dealt with most. Very professional, efficient and does what she says she is going to do promptly.?????Kudos to MANAGEMENT for hiring, training and RETAINING all the quality people that I have dealt with.?Despite COVID and All other excuses for not getting enough people who want to work, there are STILL a lot of QUALITY people out there in EVERY CATEGORY, and GOOD people management will get their... read full review
We will always be loyal customers of Reinhardt as they have been a loyal heating company to us. We have lived in two different locations over the last 4 years and have always used Reinhardt for all our heating needs. Recently we ran into an emergency situation and needed our furnace to be repaired. Reinhardt came out the same day we called and didn’t leave until they left our house with the heat working. We are forever grateful and cannot thank Reinhardt enough for providing the best service!