Bates Troy Laundry & Cleaners

Oct 2024

I brought in a hemp-fiber play mat that my infant son plays on. It's basically a small comforter. It's machine washable. When I tried to wash it, it was too big for my washer and tore open. The fluffing stuck to the playmat. The hole is about 1 inch long.

I am a busy parent and was hoping that Bates troy could clean it and sew the hole closed. We brought it in on Friday and they were unsure if they could clean or repair it. I was told that someone would call Monday to let me know.

I did not get a call. I go in on Wednesday. My playmat has been sitting in a plastic bag for 5 days. It smells. I was told that I would need to sign a release for them to clean...read full review

Jul 2023

I went to Vestal store to drop off shirts for laundry and press, on hangers, no starch. Now over $5 per shirt. Yes, over $5. Shirts were nice when returned but price it outrageous. Also left a blanket with lint and some pet hair, which I specified. They said 2 weeks to get the blanket back. I thought OK, seems long, but don't need it right now. I picked it up, brought it home opened it up and it did not smell clean, there there was a lot of lint and some hair. I looked and smelled like it was never touched. I took it back and would have given them the chance to redo but they insisted it would take another 2 weeks! And they claimed it was cleaned! I think this was chucked in a bundle with other filthier stuff and never inspected before returning it to the store. I told them to refund it and I would take it elsewhere. I got my refund. Now I am looking for another shirt service and cleaner. Won't go back. PS. no-one seems happy working there.

Oct 2022

Wish I would have read the reviews before going here! Brought 2 pairs of uggs here to be cleaned, not in bad shape at all when I got them back they looked like they were tossed in pet hair sprayed with a water bottle and let to air dry! When I complained to the manager about this after paying the cleaning fee he said they could only refund a certain amount of my money back. He mentioned to me about a paper stating this which I was never aware of! He sent them back out to get cleaned again and still looks bad. I would not recommend this place to anyone they need to take the sign down because they do not clean uggs they ruin them! Below are pictures of what they did to...read full review