Windows Installation in Tonawanda

“I am so satisfied with the AVA workers. They worked all day on my roof and the temp. got up to 80 degrees! I highly recommend this company.“

“I can’t say enough good things about this company. I hired them to replace the backslash abs counters in my rental. Greg did an amazing job. The process was so easy, everything was very clean when they left. I will be hiring them again to do my own kitchen as well! Highly recommend!!!“

“Moving into my first home back in 2020, one of the "items" I knew that needed to be addressed were the windows. Most of the were the original casement windows from when the house was built in the 1950's! Almost four years later, I finally could take care of them and after getting a few estimates from other companies, I decided to go with Comfort. All-in-all, I have had a great experience!

In March/April 2024, I had a few companies come and give me estimates for five new windows. Albeit Comfort was not the lowest price, what they were offering was what grabbed me: their own employees built and installed the windows and the free upgrade to triple-pane windows. The gentleman who worked up the estimate did a nice job going over everything with me and answering my questions. I signed the contract and about a day or two later, I received a call to setup the final measurement appointment. About a week after that call, a gentleman came and took all the measurements and explained the next steps, which he was honest in saying it would be several weeks before I would get a call to setup the installation.

About 14 weeks later (shy of four months), I received the call and my appointment was scheduled for less than two weeks later, so towards the middle of August 2024. The installation itself was great! The crew arrived right at 08:00 and started working about 20 minutes later, after double-checking all the measurements. The crew kept to themselves and did a good job to keep any mess to a minimum. For five windows: three double-hung and two sliders, one with obfuscated glass for my bathroom, they were done in about 5.5 hours. They were pulling out of my driveway at about 14:00, but before that, they made sure to show me the new windows and answered my questions. I did have to bring up reviewing the exterior of the windows, but that was a simple oversight, the quality of the exterior work was great! I did not have to clean up too much afterwards, the biggest thing was putting all my blinds and curtains back up.

For full transparency, about two weeks after installation, I did have to call Comfort about an issue with my bathroom window, which appears to have an issue within the glass itself. The woman I spoke with was great, incredibly friendly. She then sent me a text message with where to send my picture of the window with the issue. Afterward, she got the support case created right away and explained it would be 8-12 weeks for the window to be ready. It is quite a bit to wait, but the bathroom window functions properly, so I am fine with waiting – I just want the new window to be pristine and have no issues! The other four windows have been great.

All-in-all, I am pretty happy with my experience with Comfort!“