“OMG ... do you need to define incredible!? How about awesome? Or, customer-focused? Well all three describe Reimer!! Came home on Sunday after Thanksgiving to a house with inside temperatures of 40 degrees and did not know who to call. One neighbor suggested Company X and I left a voicemail saying we had no heat ... they still have not called back. Went to Lowe's for a space heater. A guy named Tom was there pushing Reimer and since we had not heard back from the X company I told him the problem. He said to expect a call in a couple of hours or first thing Monday. 30 minutes later my phone rang ... I said I would wait until Monday for service... the tech came identified the apparent problem and he was awesome. Overnight we realized there was a hidden issue so started texting and calling the Monday tech. He was great on the phone and made sure the Tuesday tech got here pronto. Tuesday's tech was just as awesome and solved the problem. When it rains it pours ... in addition to the furnace issue we came home to a plumbing problem but Tuesday tech said "no problem" and tomorrow a Reimer plumbing guy is coming. Cost far below what I expected and I can still have Christmas in a warm cozy house. We are now a Reimer Home!“
“Bob was very personable, knowledgeable & friendly as well as being very professional. I would highly recommend Frank's Mr. Plumber to my friends and family. Bob was awesome! 10 Stars!“