Designer Optical Outlet

Feb 2021

I am only writing this review because of all the negative reviews I've seen. First off, most of the people writing reviews are probably upset because either they weren't listening, or they didn't explain exactly what they needed. I've seen many people do this when I worked in retail. More often than not the problems are the customers, NOT the store.That said, I have gone here twice now. They NEVER tried to sell me designer lenses OR designer frames. When I did not like the generic free frames, I asked to see nicer framers. I CHOSE to ask, and that is when they showed them to me. I ended up getting the titanium frames, which I am not using for each new set of lenses. They even demonstrated the strength of the frames to me when I asked, and were patient with me for almost an hour of customer service in picking out my frames.Then we come to the lenses. I got progressive lenses because I have an astigmatism and need reading glasses. I am ALWAYS at the computer. They then showed me the 3 types of progressives. This is where some may think the sales people are trying to upsell, but it isn't true. When you order smaller frames, it is difficult to put cheaper progressives on them because the lenses tend to be too small to give a good viewing area. On larger frames it is fine, but for smaller frames the better made progressives (which are more expensive for sure) are much better. I know this because before I went to them I had small frames and crappy lenses. I had issues with peripheral vision because of it. I have had no such issue with these frames/lenses whatsoever.I also was asked about options. This is NORMAL. Retailers in general tell their employees to mention options. It is their job. Of course they want to make money. However, they were NEVER pushy and it was me who asked about them.I had bought a spare pare of prescription sunglasses which i lost, so this time I got the lenses that darken on their own. I asked about it. They did not push. I got the anti glare and blue light filter. I got it because I am at my computer all the time. The point is, they did NOT EVER get pushy or annoying. The girls even remembered who I was from 2 years before (the last time I got glasses) when I called them on the phone. They are VERY nice and sweet, and go out of their way to help. Even today, I was having an issue with my glasses, unsure how to use them at a computer. She tried to help me with that over the phone and then was going to ask me to come in for a FREE RECHECK to see if my prescription was right. I didn't even ask that. She volunteered it. Yes they are a bit more expensive but I have no issues with that when the service is great.Anyone who is saying they are pushy or money hungry is probably just bitter because THEY made a mistake, THEY didn't inform the people what they wanted. THEY didn't understand what was told to them. THEY thought they heard one thing but it was another because they weren't actually listening. Remember most people who write reviews tend to either HATE or LOVE a place. Most everyone else is satisfied. I am writing this because these 1 star reviews are a joke.None of it is true.Go there. The place is great.