I've been a customer of this service for well over 3 years. Despite a change in their booking policy (they asked that you submit payment 24 hours ahead of your service, then it moved to 5 days ahead of your service) and their questionable customer service, I enjoyed my cleaning lady. Last year we rescheduled a last minute service because we tested positive for COVID. Today, we tried to reschedule 24 hours ahead of our schedule because my husband has the flu. We were not asking for a refund, only that we are able to move the appointment back by one week. The customer service person told us that we could NOT reschedule and we would NOT be issued a refund. When we pushed... read full review
January 2023
I've been a customer of this ********************** for well over 6 years. Despite a change in their booking policy (they askedthat you submit payment 24 hours ahead of your service, then it moved to 5 days ahead of your service) and their questionable ******************************, I enjoyed my cleaning lady.Last year we rescheduled a last minute service because we tested positivefor COVID. Today, we tried to reschedule 24 hours ahead of our schedule because my husbandhas the flu. We were not asking for a refund, only that we are able to move the appointment back by one week. The customer ********************** person told us that we couldNOT rescheduleand we wouldNOT... read full review
August 2022
I’ve used this company twice & the cleaners always show up late. The service was so so but I figured I’d be supportive. However, I find the owner or contact person to be rude & unprofessional & that's a deal breaker for me. I’ll definitely be taking my business elsewhere.Service: Cleaning
I've been a customer of this service for well over 3 years. Despite a change in their booking policy (they asked that you submit payment 24 hours ahead of your service, then it moved to 5 days ahead of your service) and their questionable customer service, I enjoyed my cleaning lady. Last year we rescheduled a last minute service because we tested positive for COVID. Today, we tried to reschedule 24 hours ahead of our schedule because my husband has the flu. We were not asking for a refund, only that we are able to move the appointment back by one week. The customer service person told us that we could NOT reschedule and we would NOT be issued a refund. When we pushed... read full review
I've been a customer of this ********************** for well over 6 years. Despite a change in their booking policy (they askedthat you submit payment 24 hours ahead of your service, then it moved to 5 days ahead of your service) and their questionable ******************************, I enjoyed my cleaning lady.Last year we rescheduled a last minute service because we tested positivefor COVID. Today, we tried to reschedule 24 hours ahead of our schedule because my husbandhas the flu. We were not asking for a refund, only that we are able to move the appointment back by one week. The customer ********************** person told us that we couldNOT rescheduleand we wouldNOT... read full review
I’ve used this company twice & the cleaners always show up late. The service was so so but I figured I’d be supportive. However, I find the owner or contact person to be rude & unprofessional & that's a deal breaker for me. I’ll definitely be taking my business elsewhere.Service: Cleaning