Okey Plumbing & Heating, Inc.

Feb 2019

WOW! So the water pump at our summer house had an issue about a month ago, and the tech who came out showed us a super easy fix for it- he said if it issue kept happening we'd prob need to replace the pump, and we do need to cause it happened again Friday night but Saturday morning- on a weekend, outside of business hours-?their emergency dispatcher was able to put me in touch with Vinny almost immediately, and he walked me through the 'quick fix' steps over the phone (let me send photos of the pump and exactly what I was looking at, and even went out to his truck to find an exact match of the piece I needed to wiggle to get it to turn back on!). We still need to replace the pump, which was inevitable, but The fact that Vinny was able and willing to help us out with the "quick fix" so that we have water over the weekend until their regular business hours resumed was AMAZING! Vinny couldn't have been nicer, clearer, or more patient, and I could tell he wasn't a "weekend emergency" tech, but a regularly scheduled weekday employee who is kind enough to take 15 minutes out of his Saturday off to help me out. As a single woman who knows jack about HVAC, plumbing, or cars, I almost always worry that I'm being overcharged or being told that I need things done that are actually necessary, and I cannot describe what an AWESOME relief it is when working with people who are honest, kind, and genuinely helpful. Initially I had called Okey because their sticker was on the pump from when it was installed by the previous owners, but now I am legit a loyal customer for life. Thank you Okey, and THANK YOU VINNY!