Crane was swift in responding to our emergency sewage issue, a tech showed within the hour. Although our issue wasn’t completely resolved at that time, we had a smaller sewage issue afterward unbeknownst to crane they sent out another tech “Thad” who was more than helpful and professional than expected and was above and beyond! However, it’s been a week with no quote as to fix our issue. The front office gets a 0, tech gets a 5+ median 3 star.
October 2022
Tom was great came out got the job done just needed a pump. The only complaint I have is was never called on the Friday they were supposed to come and showed up on Tuesday just better communication would be great but happy with the work and would have them come back out again.
March 2022
We're under contract to buy a lakeside 'camp' in upstate NY and hired the Crane company (Mark himself) to do a septic system inspection for us. Mark did a very thorough job, and spent an entire afternoon testing and examining the system. He was a pleasure to speak with, and was generous with his time, taking the time needed to understand our needs in detail and relay in depth findings. I will happily work with Mark and Crane Co. again!
Crane was swift in responding to our emergency sewage issue, a tech showed within the hour. Although our issue wasn’t completely resolved at that time, we had a smaller sewage issue afterward unbeknownst to crane they sent out another tech “Thad” who was more than helpful and professional than expected and was above and beyond! However, it’s been a week with no quote as to fix our issue. The front office gets a 0, tech gets a 5+ median 3 star.
Tom was great came out got the job done just needed a pump. The only complaint I have is was never called on the Friday they were supposed to come and showed up on Tuesday just better communication would be great but happy with the work and would have them come back out again.
We're under contract to buy a lakeside 'camp' in upstate NY and hired the Crane company (Mark himself) to do a septic system inspection for us. Mark did a very thorough job, and spent an entire afternoon testing and examining the system. He was a pleasure to speak with, and was generous with his time, taking the time needed to understand our needs in detail and relay in depth findings. I will happily work with Mark and Crane Co. again!