W K Clough & Sons Inc

Mar 2023

I had a hvac system installed at my mom’s home. I couldn’t be there but the technicians were on time and did a professional installation. Communication and response time was excellent from the initial call to post install follow up. Also very important, they treated my elderly mom with respect by cleaning up, explaining everything they had done and just being nice! There was no hesitation when I later needed some plumbing work done for my new washing machine. Great group of people, trust them in my home to do a great job.

Apr 2022

Our toilet became clogged because of an unfortunate chain of events. During the middle of the night, I accidentally dropped a small jar of Vicks into the toilet bowl while the toilet was flushing. Stress and annoyance at my mishap consumed me. And my husband added to my stress when he referred to my mishap as stupid. The first place I called (All Star Plumbing) was terrible. The serviceman left a brochure for a two year maintenance plan on my counter first thing as he was trained to do before he even looked at the job. What? Best and only option offered: He told me the object was most likely in the drain beyond the house because the toilet flushed. It would cost about $1,000. to use an auger in the drain and go 50-75 feet from my house to the road. I said I wanted another opinion. I gave him a check for $90. which was the fee for a house call/inspection I was told about when I made the appointment. I was told the fee included an inspection, but I declined. My SIL recommended Clough. I left a message and received a prompt reply setting up a service call for the next day. The serviceman Pete solved my problem in about 90 minutes. He explained what he would do. He removed the toilet from its seal. He searched for and found the jar within the curved part of the actual toilet, removed it, and reset the toilet. He left my bathroom as clean as he found it. He was friendly, professional, experienced, and competent. The owner trained him well which was beneficial to me and to the reputation of the family owned company. It was a marked contrast to my experience the day before. I tipped him and attached a short note of praise to my check. I received a bill at the end of the month which was for a lesser amount than I imagined it would be. Great value for a satisfactory resolution to my plumbing problem. I recommend this family owned and operated company highly!