Ellis Ear, Nose & Throat Care

Jan 2022

I was disappointed with the level of care at this practice. Dr.Lee did not listen to my concerns. He actually chastised me for word usage when describing dizziness. Condescending to say the least. Also his assistant "Lucy" Never followed up with me or returned my SIX calls. Staff does not follow up with referrals.

Jan 2021

The only decent provider here is Dr. Etienne. She's amazing, 10/10 but she is not accepting new patients and I had moved out of the area a couple years ago and returned recently so I couldn't get an appointment with her. She's perfect but she'll tell you she's not. Anyways, I've seen two different doctors since and they were dismissive, judgemental, and one made a VERY classist remark to me. The receptionists and nurses are hit/miss but when they miss, you just feel so uncomfortable. My PCP straight didn't believe my diagnosis when it came out of my mouth and is getting records sent, I don't mind sending the records but he accused me of lying and how is that professional on any level? Without going into my personal history/issues I just want to say how ashamed these doctors have made me feel just to be alive. I called today to try to get an appointment because I'm sick and the receptionist didn't even let me finish my sentence before transferring me to the wrong department. I hung up and didn't call back. It's such an unsafe environment because you'll be neglected. They treat you as if you're drug seeking when you just may be looking for alternatives, testing, or plain validation of your concerns. The only positive experience I've ever had with Ellis is with Dr, Etienne, bless her heart. I'm so sad she's not accepting new patients. Please go somewhere else if you can. I'm going to have to travel to Albany because I won't tolerate this much longer. You deserve to meet with a provider who cares about your physical and mental well being. You deserve to have a doctor who WANTS to help you. Ellis is full of soulless employees that are there for a check. This is my experience and I've lived in and out of Schenectady my entire life. It's also the experience of many you ask about Ellis. They need reformation completely.

Mar 2020

My mother who has been going there for years had a spell of ear pain and dizziness. Her first two calls, she was put on hold for over 15 min. before being hung up on. The woman on the 3rd call told her their next open appointment was 2 months away and if she couldn't wait, she should go to the ER...