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Reviews for Spa Garment Care Saratoga
Add your commentSpa Garment Care Saratoga
Fresh Market Plaza, 56 Marion Avenue, Saratoga Springs
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Fresh Market Plaza, 56 Marion Avenue, Saratoga Springs
Directions Call Suggest an Edit
I purchased a sample sale wedding dress recently and wanted it dry cleaned before alterations per the recommendation of the shop I bought it from. The shop recommended Spa Garment Care. My dress was done very quickly but when I got it back home I noticed they had hung it up by the illusion straps only and not the separate straps it comes with specifically for hanging. The illusion straps are very delicate and thin and we're on the hanger all twisted. I'm surprised my dress wasn't ruined from a torn strap. Additionally there is a piece of lace that is torn on the bottom. Their staff are careless there.
I dropped off a shoe that needed an eyelet no put back in. What they didn’t tell me is the fee would be $25. That’s anything at all. Had I known it would be $25 I would’ve continued to thread it without the eyelet. When I complained, I was told I should have asked what the price would be.
I used their service for alteration and for cleaning my fur and leathers respectively. There was a problem with the latter. In this day and age when many businesses are taking advantage of clients by using the excuse of “pandemic” for subpar results, I was more than astounded and deeply grateful for Mr. Tom Nigro’s resolution to our dispute in the cleaning of my white leather 911 Memorial coat. Mr. Nigro was above all, professional, knowledgeable of the leather cleaning process, sympathetic to my situation, and a good businessman. Although we politely agreed to disagree, I was utterly satisfied with the resolve and will be returning to do business at Spa Garment... read full review