Belle Cleaners

May 2024

After being a loyal client for five years, I left some couch covers to be washed and I reinforced the stains were due to (fresh) dog pee. After picking it up, I noticed stains were still there. Went back to seek a solution. They said they could try to wash it with water but it might shrink, so I declined redo and asked how about the payment made ($70) since it didn’t work. The lady said “we did the work”. No, stains are still there! And that’s how they lost me as a regular client.

Jan 2023

Brought in pants that had a tear, paid them to fix it, after one wear the tear re-appeared. So first off bad tailors.I called them to explain I wore them once after paying for their service to fix it and had zero solution to accommodate me. The lady was rude.If you can’t fix them, just say so, don’t charge me and then if they are fixable, guarantee quality.Debating going in to the store to discuss,In the end I will just use one of the many other dry cleaner in Rye, as agreed by the Isabel the employee I spoke to.

Jun 2022

For the second (and last!) time they damaged one of my expensive pieces and again they didn't take any responsibility, let alone offer any compensation/refund for ruining my clothes. I was even told to look for another dry cleaning place, which I should have done after the first incident!