Damage Restoration in Ronkonkoma

“Jason Kalikow (owner) and his crew worked on the restoration of our basement quickly and efficiently. He also helped coordinate communication with our insurance company and explained everything thoroughly. The best part was that Jason was always communicating with me about the status of the job or to answer any of my questions, even on Mother’s Day! I highly recommend him for any work Restoration Pros do.“

“If you do find yourself in the unfortunate position of requiring asbestos abatement services in your home, you'll be in terrific hands with Branch Services and Nick Russo. From the first phone call through the project completion, Nick and his team were experienced and knowledgable, as well as accessible and very quick to reply to all my questions. They were able to start and finish the job much more quickly than I had anticipated, and they set my mind at ease during the actual abatement. If we ever find ourselves in this kind of predicament in the future, my first call will be to Nick and Branch.“

“This is a great company. Everyone is so respectful and easy to work with. I have used Premier, 2 times now. Sean is amazing to work with. He listened to us, he communicated, and always got back to us. The work they do is top-notch. Highly Recommend!!! *Special thanks to Tim and Kevin for the great work they did!“

“Competency is being too highly rated in the 21st century. You call a call center and the person understands and handles your request. You get a survey and you are supposed to be elated that someone did the job which they were hired to do. You are supposed to treat the lack of incompetence as something exceptional. I don't. When I receive competent, efficient service, I rate them moderately because a customer should be entitled to expect competence as a minimum requirement. I need to preface my review with the above because if All Island Restoration (AIR) had done the job completely and within an appropriate timeframe and with proper communication, they would receive three stars because they did what was needed; what should be expected. What constitutes a five-star rating? Not only did they get the job done completely, they did it as well as it could be done. The doors were properly installed. Drywall and electrical work were done with exceptional care. Cabinetry was properly aligned with meticulous placement of hardware. Flooring work was expertly done with an emphasis on ensuring the best overall appearance. Tasks were scheduled intelligently so that work that could be done simultaneously without interference were thusly scheduled. AIR took care to protect any work that was already complete from being mishandled or damaged by their subsequent work. While quality of materials was emphasized, AIR was careful about understanding our limited available funds so that a reasonable middle-ground could be achieved whenever necessary. Cleaning up after their work was likewise always a priority for them. The Project Manager, Joe, listened so carefully to my responses to his questions that he learned (without directly asking me) what my priorities and concerns would be. He quickly understood when he could make a decision himself (and then alert me later), and when he needed to get my input beforehand. Given my busy schedule, it was truly a godsend to know that I could rely on him to be watching out for my home as he would for his own. I grew to rely on his expert advice as you would from a close friend or a trusted sibling. Being a good communicator does not mean using lots of words or lots of five-dollar words. Being a good communicator means getting the information across efficiently and accurately. Joe is an exceptional communicator. I quickly learned that if I needed to know something, I would be informed. He always ensured that I properly understood an issue before he would allow me to make a decision. Early on, he let me know when he should be accessible for a text or call and when he might not be. I respected his time and he never let me down in terms of responding. He let me know that he would pick up a call whenever he could or would get back to me if he could not. Knowing this, I never had to leave a him a message, both of us understanding that he would always return the call. He was likewise very respectful of my time, judiciously using text messages when appropriate so that I could respond as time permitted. As a result of their tremendous efforts, the home has been not only restored but is far better than anything I would have been able to achieve had I led the efforts myself. While I believe that other firms could have done this work competently, I do not believe that any would have done this work better.“

“Water damage in basement with rebuild: I have to say this is one company that shows up to work ON TIME each day and who’s workers actually put in a full day’s work. Alex and Carlos, not only take great pride in their exceptional work but they also left our home impeccably clean both inside and out at the end of each day. They were extremely polite and respectful too. Highly recommend Rainbow Restoration North Shore!“