Competency is being too highly rated in the 21st century. You call a call center and the person understands and handles your request. You get a survey and you are supposed to be elated that someone did the job which they were hired to do. You are supposed to treat the lack of incompetence as something exceptional. I don't. When I receive competent, efficient service, I rate them moderately because a customer should be entitled to expect competence as a minimum requirement. I need to preface my review with the above because if All Island Restoration (AIR) had done the job completely and within an appropriate timeframe and with proper communication, they would receive... read full review
June 2021
Can not explain all the good about this company. From step 1 to the finish line, nothing but perfection. We had a pipe burst and within hours the clean up began. The pipe was in the basement which is 99.9% my 4 year olds playroom. The cleanup crew showed up with smiles on their faces and packed up and wiped off every inch of my daughters toys and playroom furniture. Next they proceeded to take the playroom down to the studs and ripped the floor up. They used their machines to dry the place out and dehumidify it for the recommended time. In those few days, the project coordinator Lex immediately assisted in paint colors, moldings and flooring. Than came in Arturo and his... read full review
Competency is being too highly rated in the 21st century. You call a call center and the person understands and handles your request. You get a survey and you are supposed to be elated that someone did the job which they were hired to do. You are supposed to treat the lack of incompetence as something exceptional. I don't. When I receive competent, efficient service, I rate them moderately because a customer should be entitled to expect competence as a minimum requirement. I need to preface my review with the above because if All Island Restoration (AIR) had done the job completely and within an appropriate timeframe and with proper communication, they would receive... read full review
Can not explain all the good about this company. From step 1 to the finish line, nothing but perfection. We had a pipe burst and within hours the clean up began. The pipe was in the basement which is 99.9% my 4 year olds playroom. The cleanup crew showed up with smiles on their faces and packed up and wiped off every inch of my daughters toys and playroom furniture. Next they proceeded to take the playroom down to the studs and ripped the floor up. They used their machines to dry the place out and dehumidify it for the recommended time. In those few days, the project coordinator Lex immediately assisted in paint colors, moldings and flooring. Than came in Arturo and his... read full review