Water Heater Installation Repair in Rochester

“Ethan and Nick did a great job installing our new water heater! It was a big job, since it required new gas and electric installation. They were friendly, helpful, left the install area spotless, and made the whole process easy. Usually I don’t buy annual service plans, but the one I bought from Pride has already paid for itself. :)“

“Isaac was here today for an annual furnace maintenance. The two techs, Michael and Thomas, were very knowledgeable, thorough and professional. They did a great job! Represented Isaac very well!“

“We had a dishwasher drain that failed and caused a mess unexpectedly. The water remediation guys came immediately and took care of drying everything out. Shawn handled updating all our kitchen drains in the meantime time so this wouldn't reoccur. He was efficient, friendly, and came immediately to correct the problem when we noticed one of the joints that attached to the old cast iron pipe was leaking. Although plumbing issues are always a headache, we appreciate the positive experience they made it for us. We will continue to use Roto for any future issues.“

“excellent service as always. professional, knowledgeable and courteous. Cody was awesome“

“Always a pleasure to work with Paris. Very knowledgeable, almost always arrives either early or on time. We would not use anyone else! Great customer service!“

“Our plumbers were great!!!! Even when they came back to do a small touch up…. Great!!!!! But the customer service rep working at 4pm on 9/24/25…. Needs serious adjustments, attitude check, tone, etc. she needs to learn how to speak to people. I hope she’s not married…. Cause he becoming home late ? thank u to everyone else who did a awesome job in a timely fashion ?“

“Ryan and Brad installed a new upgraded and expanded panel box and connection to the RG&E power to the house. These guys were knowledgeable, friendly, and cleaned up afterwards. And tested every outlet in the house! The best part was finally having a panel box clearly marked with rooms, outlets, utilities, ev charger, etc. No more guessing. Thanks, guys!“

“Joe was great! Your team was able to squeeze me in and he quickly found the issue. All while have to change a part in extreme cold and wind. Thank you Joe and Vanity!!!“

“Walt was one of a kind. We decided to ditch the air conditioner’s and get central air. We shopped around and in the end, we decided Walt was the right person for the job. He’s very knowledgeable and has a good spirit. Hands down the best prices in town. By the time Walt left our home, air was already circulating in our house. We look forward to hiring Walt for any issues we have.Services: Installation“

“Lou is wonderful to work with, Great work everytime we have called him! Excellent communication and extremely reliable. Thank you!“

“Where to start ...When I called RHP I was so distraught, as one is while water is pouring from a ceiling. The service rep. was so polite and professional but also caring and genuine concerned for me and my emergency. A plumber was almost immediately dispatched and at my home in less than an hour.Ron and his partner quickly set to work find the issue. (Which required a tremendous amount of work...cutting through walls and ceilings...)I had a pretty big disaster on my hands with a cracked sewer stack! He stayed on later and made sure to stop further damage and assured me he would have me up and running in no time. The next morning at 830am sharp they returned and within a few hours removed the damaged pipe...and ran brand new pvc from the 2nd story all the way to the basement. Boom! I had a working toilet again. All of this in 24 hrs or less. So impressive. I cant say enough about how nice these guys were too...they showed sympathy while being total professionals. Ron is a true Master!! Thank you.Services: Toilet repair“