Unity At Ridgeway

Dec 2021

I will say Dr Capicotto is an excellent surgeon.However the office help set, receptionist are not reliable.I fell on July 22. I called the 23rd. It's now August 9. No call back.This Sec EĹANA told me I could see him in December.I've had 2 surgeries and now I can't get out of a chair. But his sec might of just said too bad.

Aug 2019

Unity Spine is the most unprofessional medical practice I've been a patient at. First off, any time I had to call due to a problem with their services, which was about 90% of the time, I had to wait on hold for a minimum 10 minutes(on a good day). One time I was scheduled for an epidural and when I showed up for the appointment, they said they never submitted the request to my insurance, so I had to wait another month, on top of the 2 months I had already been waiting. After several epidurals with minimal success, I asked for alternative options to epidurals. They finally gave me a referral to an acupuncturist who doesn't take my insurance. When I called to tell Unity Spine, they told me they wouldn't see me until I went through with acupuncture and basically ghosted me, refusing to return my calls. As far as medication goes, they rarely sent my office notes to my insurance adjuster along with the prescription, so prescriptions were usually denied. Not being able to take my medication that only works once it's built up in the system is nothing but cruel and unusual punishment, since it could have been easily avoided. I've had mostly horrible experiences with Unity Spine, most of which I didn't write to keep my review from getting too long. I am leaving this review to warn others and help keep them from making the same mistake I did. No one deserves to receive such horrible treatment from unqualified medical "un"professionals, especially when they are in agonizing pain.

Jul 2019

Will be spending my hard earned money elsewhere. Appointment times were changed without being notified. Only because I called to confirm the appointment time, did I learn the time had changed. Went for a steroid injection in my lower back...BCBS cost estimator put it at $500 or less, but that only covered "professional services" - shame on Unity for not disclosing the amount of the "hospital services" at the time the appointment was scheduled. $2000 for a steroid injection is beyond insanity for 3 minutes of the doctor's time. I have a family member who works at a different pain management clinic, who informed me they charge $1000 for an injection if you have no insurance. So as we humans do, I assumed it can't be more than that if I have insurance - $2000 with insurance is disgusting. Clearly the medical community is trying to capitalize on the well-off, aging, baby boomer population while they still can. For your sake, I hope your experience is better.