Stone Ridge Veterinary Hospital: Lewis Susan DVM

Jun 2024

wanted to update my one star rating.... after bringing in a stray cat to add to the cat I already had as a client, they wouldn't pass a message to the owners that we found which was pretty inconsiderate since we were hoping to help the owners with things we had bought for the cat thinking he would be staying with us. But after several calls and inconsiderate , including one that actually hung up on me without me even being rude in any way YET! But then they took it upon themselves by having people send in photos from a Nextdoor conversation I was having about them from my prior rating, and from those photos took me off their clients before I could even send them any new place to send my cats information. this is how they do business, like little kids on Facebook blocking people they are having beefs with?! lol they are really beyond unprofessional and truly care absolutely nothing about the pets.

May 2024

After being a patient for 5 years, I am leaving the facility because I have been ignored and insulted for 5 months trying to get my dog a scheduled surgery (for a growth on his gums). However, it was nearly impossible as I was flat out ignored at appointments. When I would come in for follow ups the doctor would have no idea what I was talking about when I referenced the surgery. I originally came in for this in October. I was also ignored by the surgical team, after calling several times and requesting the surgery for months, they finally reached out and explained I needed to schedule yet another appointment for "blood work". I had to go to multiple pointless "follow-up" appointments for unnecessary treatment previously so I was already frustrated. Then, on my last visit for his blood work I was scolded and cornered by 3 nurses. They moved me and my dog all the way across the waiting room, and then had the 3 nurses stand in front of us with their arms crossed like body guards. All due to a single other dog walking out of a waiting room. I have been inside that building with 10 other dogs out and my pup I always well behaved and doesn't even flinch at another dog as he's a trained service animal. They then started trying to tell me how to handle my dog (after making us move all the way across the waiting room). Oh, and we had already been waiting for 30 minutes. My dog was perfectly well behaved, sitting in front of me like the trained service dog he is. This was the last straw. It made me and my pup very uncomfortable thus we will no longer continue using this facility. I wanted to let anyone and everyone I can know how this vet will treat you during any kind of medical emergency. I had been going to Stroneridge for 5 years previously and have just required normal check ups. It's clear to me that they'll prioritize basic check ups, pushing unnecessary medications and vaccines, over saving a life. Simply put, it has made the last few months even more rough, dealing with their lackadaisical approach to a possibly life threatening condition my dog has. I have been nothing but patient and kind while Stoneridge robbed me blind for unnecessary appointments and completely ignoring my original request to have the growth taken care of. I was scheduled for the blood work 5 months after requesting surgery and testing to be done on this growth. I just pray that by telling my experience that the next patient will actually get the treatment they need in a timely fashion. Our pets are our families, and should be treated as so. My new vet requested my dog's vaccine/medical files. Surprise surprise, I am still being ignored as its been almost 2 weeks since I called/emailed to have his records sent to me. I even offered to come into get them and they keep saying they're working on it or that they're in transit. Different answers each time. I've called 3 times and sent 5 emails now to no avail. I hope this review reaches any dog owner in need of serious medical attention as I would avoid this facility for anything other than routine check ups at all costs.

Apr 2024

This I the second time I've been here with a rescue. Each time I've seen Dr. Bowser and have nothing but praise for her and the vet techs. They have been accurate with treatment plans, diagnosis, and really kind and gentle hands. Personally, I do not love that the Thrive network came into Rochester, but it's certainly not the fault of these providers.