Howard Hanna Rochester Main

May 2024

I recently purchased a "newly renovated" home from James Robert Blaine, who is a Howard Hanna agent. He sold me a home that he both owned and was the listing agent for. The fast moving market in Rochester does not allow for buyers to get a pre-purchase inspection if they want to be competitive. He is clearly taking advantage of homebuyers given this environment. I obtained an inspection after the close and it revealed serious issues caused by Mr. Blaine's renovations. These fixes will require close to 7% of the purchase price to correct. These are not discretionary or cosmetic fixes. They are foundational to the functions of the home (ie: plumbing, structural walls, and electric) I approached Mr Blaine. He took no responsibility and instead told me to contact his attorney. Given that he was both the owner and the listing agent, I would recommend avoiding working with him at all costs, on either side of a transaction. I would rate this agent and the organization with negative stars if possible.

Oct 2020

Jenna Wagner was my realtor, and I couldn't have asked for better! She is extremely attentive and responsive, and made the process of buying my first home very easy. She took time out of her own schedule to address all of my concerns, giving plenty of professional references along the way. This was key considering I knew very little about the local area. I truly can't thank Jenna enough for everything she's done, and I very highly recommend Howard Hanna for all realty services. I love my new home. 5 stars!

Oct 2020

The agent I had was great. He worked with me and sold my house in the time frame that he said he would sell it. He also negotiated some important issues with great success. Good job.