Home Health Care near Rochester

“The service was great. Their knowledge of the products was very helpful. I have had cpap machine's for nearly 15 years, and I was getting a newer model that can send data via cell to myair.“

“RRH has gone downhill fast since COVID. I'm currently on hold for my child's nurse. I have been on hold for 15 minutes just waiting for someone to answer the phone. I called earlier in the week and was advised the ONE nurse for the CLINIC had the day off. My PCP recently left RRH. Seems like a lot of people are jumping this sinking ship. I have written all this and still on hold. Next call will be to URMC to switch his care. We already switched the rest of the family to URMC physicians. Update: 30 minutes on hold, still no answer. Repeat recordings and music are really annoying.“

“Jamila Clark who is my case manager has gone above and beyond to assist me with getting services for an extensive period of time.“

“UR Medicine Home Care is the most corrupt place I have ever worked. After my client was tragically killed by a drunk driver, I was grieving his loss. The first thing my supervisor said to me during our Zoom supervision was "talk about karma" because my client who was killed happened to be an alcoholic. On another occasion, she made a comment about my client who was raped stating "that goes with the lifestyle" due to her struggling with addiction. These are just two of the many ignorant comments she made to me while I worked under her. When I reported her to HR, they assured me she should not be making these comments and that she was in the wrong. During our Zoom HR meeting , she admitted to making these comments and cried hysterically on camera. she said "what I said isn't even that bad, Docs in the ED at HH say worse". HR defended her. She also stated "I'm not sure why you are so upset , you only knew him a short amount of time". She then brought up several things she felt I was doing wrong and turned the meeting onto me even though she never had anything negative to say about my work prior to the meeting. I now work at PCHO where we celebrate our clients lives who have passed and I am much happier. I know not a single person at the current agency I work for would ever speak about the clients we serve in this manner and her behavior would not be tolerated there.“