The reviews about them subcontracting their cleanings are very true, I had a very different company come out for my cleaning. They did an OK job, but not to the level that I typically get out of a detailing. It didn't seem like the carpets were shampooed, so I called Dirty Burd and after multiple, multiple calls and voicemails I finally got through to someone and they rescheduled a correction. However, when the subcontractor arrived again Dirty Burd didn't even tell him what that correction was. He explained that they shampoo the carpets with steam and that it was done last time. He did another quick steam of the car and it was okay, but again it just isn't... read full review
November 2023
I had a GREAT experience with Dirty Burd! My car was so full of dog fur, burrowed into the fabric, I didn't expect it all to come out. But Jason (I believe that is his name) did a FANTASTIC job! Honestly, it looks like it could go on a used car lot, it's so clean inside (and smells nice). Communication was great. Their website does state they could be up to an hour late (which can be expected) but I received a text asking if they could come an hour earlier which worked out well for me. I definitely will be using them again.
October 2023
Three stars-5 for work 1 for customer service. Over 1hr late with no warning no call no communication. No answer on office phone. Work was fine, but guy left without saying a word. I picked this service because it's mobile with decent reviews but seems like most recent reviews are worsening.
The reviews about them subcontracting their cleanings are very true, I had a very different company come out for my cleaning. They did an OK job, but not to the level that I typically get out of a detailing. It didn't seem like the carpets were shampooed, so I called Dirty Burd and after multiple, multiple calls and voicemails I finally got through to someone and they rescheduled a correction. However, when the subcontractor arrived again Dirty Burd didn't even tell him what that correction was. He explained that they shampoo the carpets with steam and that it was done last time. He did another quick steam of the car and it was okay, but again it just isn't... read full review
I had a GREAT experience with Dirty Burd! My car was so full of dog fur, burrowed into the fabric, I didn't expect it all to come out. But Jason (I believe that is his name) did a FANTASTIC job! Honestly, it looks like it could go on a used car lot, it's so clean inside (and smells nice). Communication was great. Their website does state they could be up to an hour late (which can be expected) but I received a text asking if they could come an hour earlier which worked out well for me. I definitely will be using them again.
Three stars-5 for work 1 for customer service. Over 1hr late with no warning no call no communication. No answer on office phone. Work was fine, but guy left without saying a word. I picked this service because it's mobile with decent reviews but seems like most recent reviews are worsening.