About Cats & Critters Veterinary Hospital
Cats & Critters Veterinary Hospital provides exceptional care to cats, small mammals, and exotic pets in Rochester, NY and surrounding communities. The hospital's experienced and compassionate veterinarians, led by Dr. Hach, deliver high-quality services with a personal touch. The facility is designed to minimize pet stress, featuring quiet waiting areas and clean, spacious examination rooms. The knowledgeable, friendly, and responsive staff, including technicians and office employees, ensure that clients' needs are met. The commitment to top-notch care is evident in their willingness to go above and beyond, providing home visits and referrals to specialists when necessary. With a reputation for excellence, Cats & Critters Veterinary Hospital stands out as a trusted partner for pet owners seeking the best for their beloved animals. Customers appreciate the professional and caring approach of the veterinarians, like Dr. Gimmy, and the supportive nature of the staff, which has created wonderful experiences for many over the years, even in challenging situations like unexpected surgeries.
This experience sealed the deal with me leaving a review here. Someone thought of the creative idea to put one of my ferrets in the bag I brought with them (for the record, it was very funny). I didn’t leave their carrier with them and they plopped him right on top of his bedding in the bag and zipped it up. What a funny surprise! He was apparently surprisingly content in there too lol.
Every experience I’ve had here has been great. The front of house is always very friendly, the techs are nice and can answer most of my questions, and Dr Hach has always been very thorough with my furry kiddos. Very happy at this vets office!
The day after Christmas, I had to make the hard decision to put my one ferret down. Kelly over the phone was very soft spoken and very understanding. This is not my usual vet, and they still squeezed me in, regardless. When I arrived, they were all ready, the room was prepared with a soft blanket, and they gave me as much time as I needed to grieve and spend my final moments with my little guy. I wish I knew everyone's name. The team that day were outstanding. I even got a handwritten letter in the mail not long after. I appreciate the compassion and care they all showed, it will not be forgotten. Thank you all!!
I’ve taken all of my rabbits to see Dr Hach over the last 16 years. Recently, I adopted a beautiful cat and took her for a well check. Dr Hach identified something abnormal, and presented me with options and the necessary information to make the best decision. She always takes the time to answer my questions, and there’s usually a lot! We got my cat in for surgery a few days later. I cannot say enough wonderful things about how compassionate and kind Dr Hach and all of the staff is. My cat is recovering well, and I’m so thankful for the top notch care all of my animals receive /have received here.