I have been getting my vehicle serviced at Helms ever since I moved to Queens NYC. It has always been a 5 star experience. From checkin to delivery. I am currently working with Mr. Evangelos as my service advisor. He has been above and beyond in ensuring a smooth experience. There was no service upsell. He was proactive in updating the status of the vehicle, delivery timing, arranging a loaner for the duration my vehicle was with them. The car was kept ready the moment I walked in, there was no let me get the car ready for pick up delay. Whole heartedly recommend. Based off my service experiences with them until now, my next car purchase would definitely be with Helms.... read full review
September 2024
I've been bringing my car to Helms Bros Mercedes for service for couple of times now, and John Kapica has consistently been my go-to service advisor. John is always a pleasure to work with—knowledgeable, professional, and genuinely invested in ensuring my vehicle is taken care of. He goes above and beyond to make sure every detail is handled, and I always leave knowing my car is in great hands. If you’re looking for top-notch service and someone who truly cares about your experience, I highly recommend John Kapica at Helms Bros. I wouldn't want to go anywhere else. Thanks John!
August 2024
My experience with this dealer was outstanding. But not for the reasons that you think! I recently had a flat tire around the corner from the dealership and was lucky enough to make it into the parking lot. The service that I experience from once we pulled in, to the Completion of the repair, was outstanding. Thank you.
I have been getting my vehicle serviced at Helms ever since I moved to Queens NYC. It has always been a 5 star experience. From checkin to delivery. I am currently working with Mr. Evangelos as my service advisor. He has been above and beyond in ensuring a smooth experience. There was no service upsell. He was proactive in updating the status of the vehicle, delivery timing, arranging a loaner for the duration my vehicle was with them. The car was kept ready the moment I walked in, there was no let me get the car ready for pick up delay. Whole heartedly recommend. Based off my service experiences with them until now, my next car purchase would definitely be with Helms.... read full review
I've been bringing my car to Helms Bros Mercedes for service for couple of times now, and John Kapica has consistently been my go-to service advisor. John is always a pleasure to work with—knowledgeable, professional, and genuinely invested in ensuring my vehicle is taken care of. He goes above and beyond to make sure every detail is handled, and I always leave knowing my car is in great hands. If you’re looking for top-notch service and someone who truly cares about your experience, I highly recommend John Kapica at Helms Bros. I wouldn't want to go anywhere else. Thanks John!
My experience with this dealer was outstanding. But not for the reasons that you think! I recently had a flat tire around the corner from the dealership and was lucky enough to make it into the parking lot. The service that I experience from once we pulled in, to the Completion of the repair, was outstanding. Thank you.