Ny Spot Lite Cleaners Inc

Oct 2023

One star is my being generous to a business that is unreliable. I brought clothes there at their hour of opening and I requested a next day pick up and was told that my items would be ready the next day after noon. I arrived the next day after 2 pm and was told that only half of my clothes were ready and was asked to come back later in the day which was not at all convenient for me. I had to reschedule a meeting that I had planned to wear the clothes that spot was supposed to clean. I got my clothes the next day and I will NEVER go back there again. Being conned by a business that doesn’t care about customers is incomprehensibleService: Organic dry cleaning

Jul 2023

My husband brought in a dress shirt, $200 @ Nordstrom’s last year, to be dry cleaned. He pointed out a few small wine droplets on the front of the shirt, which they got out. However, when he went to pick it up the front of the shirt had been shredded and ripped in 3 different spots. It looked as if it had been caught in a machine of some sort. The worst part was they took absolutely no responsibility, for what I would assume was an accident. They offered no compensation for what happened either. Had they taken responsibility and tried to offer some sort of remedy I wouldn’t be writing this negative review and warning everyone I know locally to avoid this dry cleaner....read full review

Jul 2023

My husband brought in dress slacks and a dress shirt to be dry cleaned. He pointed out the small wine droplets on the front of the shirt and sleeve. When he returned, to pick them up, the dress shirt (almost $200 @ Nordstrom last year) was ripped in the front as if it had gotten caught in some sort of machine. The wine droplets were gone, but she kept saying she didn't know what happened and offered no remedy whatsoever for the damage that occurred while the shirt was in their possession. It's too bad because I was fairly happy with the previous service. I'm not picky and don't expect miracles, but if you damaged my clothing, and I'm assuming by accident, at least acknowledge it and be willing to offer some sort of compensation. So, now I'm leaving a negative review and will warn everyone I know locally to avoid using their services. Business 101, stand behind your goods and services because your reputation is everything! If I could give 0 stars I would.