Without question, Porco has THE worst customer service ANYWHERE...EVER. After having run out of propane in the middle of a frigid January when I was on automatic delivery, I decided to switch propane providers, and I did so on February 18. Since February 21, I've made more than a dozen attempts to contact Porco to have them pick up their tanks - through phone calls, emails, messages on their local office's contact address as well as main website address, via their Facebook page, via Facebook Messenger, and a written letter.....and have not received ONE response to any of my attempts to reach them. And the tanks are sitting in my yard 39 days after I started... read full review
March 2021
I'm here to agree with everyone who has posted recently. This company used to be good, since Superior took over it's a complete nightmare. "Auto-delivery" means the customer needs to call every time a delivery is needed. Billing is broken, I get charged twice every time I get a delivery. Use any other company you can. If you can't, it will be less frustrating to just light your money on fire in your house for warmth.
March 2021
Impossible to reach by phone. Holding now for over 15 minutes for fifth day in a row! I have less than 10lbs in my tank and have not received a call back for 5 days. Will need to switch companies and get a new tank.
Without question, Porco has THE worst customer service ANYWHERE...EVER. After having run out of propane in the middle of a frigid January when I was on automatic delivery, I decided to switch propane providers, and I did so on February 18. Since February 21, I've made more than a dozen attempts to contact Porco to have them pick up their tanks - through phone calls, emails, messages on their local office's contact address as well as main website address, via their Facebook page, via Facebook Messenger, and a written letter.....and have not received ONE response to any of my attempts to reach them. And the tanks are sitting in my yard 39 days after I started... read full review
I'm here to agree with everyone who has posted recently. This company used to be good, since Superior took over it's a complete nightmare. "Auto-delivery" means the customer needs to call every time a delivery is needed. Billing is broken, I get charged twice every time I get a delivery. Use any other company you can. If you can't, it will be less frustrating to just light your money on fire in your house for warmth.
Impossible to reach by phone. Holding now for over 15 minutes for fifth day in a row! I have less than 10lbs in my tank and have not received a call back for 5 days. Will need to switch companies and get a new tank.