Peng's Spa Upper West Side

Jan 2024

The massage itself is very nice, but the structure of the place is a little weird. The massage rooms and the front desk are in different rooms that are connected only by walking outside. The massage area is small for a much taller individual, but it does have a different atmosphere that preps you for a nice massage.They didn't remember that I had called the day before and made an appointment, which would be inconvenient during high peak times, but I was the first one there, so I was helped out quickly.

Mar 2023

They really need to get their management in check. My massage itself was amazing!! However, when I got there there were two customers who had made an appt, but the person they spoke to never wrote it down.In the middle of my massage, an unhappy customer walked in who wanted to speak to someone, but it was busy and everyone working was in the middle of a massage. As a result, my therapist had to leave the room— twice!!— to talk to this unhappy customer. The two customers proceeded to speak loudly to each other even after they spoke to my therapist— twice.Someone left the door to the spa open and they said that was fine, resulting in me being freezing for the rest...read full review

Feb 2023

They really need to get their management in check. My massage itself was amazing!! However, when I got there there were two customers who had made an appt, but the person they spoke to never wrote it down.In the middle of my massage, an unhappy customer walked in who wanted to speak to someone, but it was busy and everyone working was in the middle of a massage. As a result, my therapist had to leave the room-- twice!!-- to talk to this unhappy customer. The two customers proceeded to speak loudly to each other even after they spoke to my therapist-- twice.Someone left the door to the spa open and they said that was fine, resulting in me being freezing for the rest of...read full review