Guy C. Is the man to see when getting your pet/s groomed. He does both my dogs now and does it well. He asks what I want done I tell him and he gets it done. He very detailed, patient friendly and trusting. My babies look forward to seeing him...they be calm and relaxed when he's done. We never worry about not getting what we asked for with Guy. He's always on point. Thank you Guy for being the Guy (lol) who takes great care of our babies. You Rock!!
March 2024
The Petco on Metropolitan Ave needs to get it together. This is the second time that they were unable to groom my dog because of their policy. It would be helpful to let the customer know about their grooming policy before you get to the appointment. When i arrived for my first appointment they were unable to groom my dog because of their policy about sedation. As a new customer they should let people know that they cannot take your pet if they need sedation. I have a very large dog and she gets very nervous and excited. Ok I let that go and had to make another appointment to return which went well. On another occasion when I arrived at a grooming appointment, which I... read full review
March 2024
Very poor customer service - people hanging around an employees room but no one actually helping even when asked. Checkout line was full of customers with barking dogs as one cashier was working and two other employees were just chatting behind the checkout counter. Read the room! I got the product I wanted, no thanks to them, but I'll go somewhere else next time.
Guy C. Is the man to see when getting your pet/s groomed. He does both my dogs now and does it well. He asks what I want done I tell him and he gets it done. He very detailed, patient friendly and trusting. My babies look forward to seeing him...they be calm and relaxed when he's done. We never worry about not getting what we asked for with Guy. He's always on point. Thank you Guy for being the Guy (lol) who takes great care of our babies. You Rock!!
The Petco on Metropolitan Ave needs to get it together. This is the second time that they were unable to groom my dog because of their policy. It would be helpful to let the customer know about their grooming policy before you get to the appointment. When i arrived for my first appointment they were unable to groom my dog because of their policy about sedation. As a new customer they should let people know that they cannot take your pet if they need sedation. I have a very large dog and she gets very nervous and excited. Ok I let that go and had to make another appointment to return which went well. On another occasion when I arrived at a grooming appointment, which I... read full review
Very poor customer service - people hanging around an employees room but no one actually helping even when asked. Checkout line was full of customers with barking dogs as one cashier was working and two other employees were just chatting behind the checkout counter. Read the room! I got the product I wanted, no thanks to them, but I'll go somewhere else next time.