Petco Grooming

Mar 2024

Understaffed. Badly stocked and nothing like other Petco stores I have been in. long line and the manager ( Melanie) was at the second register but did not take customers that were on line ( there were only 6 of us on line). I saw only one other employee on the floor besides the cashier. Is this a way to treat people who can purchase pets and pet food a number of other ways. Company must be failing and ready to pack it in however you should not take it out on your customers. Higher up should visit this store secretly. I was there prime time and look what happened.

Feb 2024

Staff is incompetent and careless. My dog went in cute and happy, then came out a different dog.. ugly and sad. I didn’t even recognize him. They did not listen to me and the groomer wasn’t even in yet to speak to me. I wanted him brushed and trimmed. They said they needed to cut his fur more to get to the matts but then just completely shaved off his fur where you can see his skin. The shave itself was messy, uneven, botchy and there were a bunch of king strands all over him. His face was a mess too and so uneven. I am still so upset about this and baffled that they would let a dog leave looking like this. A refund doesn’t even help pay for the traumatic experience...read full review

Feb 2024

I was horrified to see turtles enclosed in tiny tanks with not enough air access for the water borne turtles - they were shoving eachother out of the way to reach the little surface of air. And the land tortoise was desperately trying to get through the glass walls of his tiny tank, highly stressed and miserable. The staff were friendly but said they could not do anything (really, people???) and I had to talk to Corporate. So I did, I called PetCo Corporate. Guess what - nothing! Animal abuse at Petco!!!